Features & Benefits

Super-Easy Computers

A simple, intuitive interface encourages seniors to easily use email, the internet and Skype to communicate with family and increase their independence.

Television

Dedicated, 24x7, building-wide TV Channel with easily managed activities, menus, photos together with weather, news and advertising

Marketing Advantage

A branded CD and cover gives prospects and families access to events, menus and everything else going on in the residence

Livecam

A cutting-edge, digital video system broadcasts live activities and programming to each suite via InTouchLink TV

Super-Easy Administration

A super-easy administrative interfaces allows easy addition, removal or changing of content, users and features

Service Exchange

Service requests (e.g. guest stays, light bulb changes etc.) can be made from within TouchLink and directed to correct departments

View Key Features

Key Benefits

Resident & Family Benefits
SIMPLE EMAIL & INTERNET Gives seniors the ability to finally be able to use email and the internet via a super-easy interface. INTER-GENERATIONAL Enables seniors to easily stay in touch with family members and build the generational bond. RESIDENT INDEPENDENCE Gives users a sense of independence – they can finally check their own email, the weather, directions etc. BRAIN FITNESS Proven increased brain fitness by simply using InTouchLink. ENTERTAINMENT Provides entertainment and education
COMMUNITY INFORMATION Residents are able to easily see photos, weather, New revenue stream through local/vendor advertising news, activities and menus. CONNECTION WITH RESIDENCE Residents are excited to see photos taken of them TV Channel to answer questions usually directed at staff. and their friends on the TV. STAYING INFORMED Residents tune in and stay informed on the added/edited quickly and shown instantly throughout Residence activities, menus and news bulletins.
INFORMATION Before deciding to move in, residents can keep up to date with everything going on in the residence. EVENTS Prospective residents can easily be invited to various events.
PARTICIPATION Provides the ability to partake in activities even if a resident can’t leave their room (e.g. due to an outbreak) STAFF COMMUNICATION Resident can watch and listen to staff communication from their suites (e.g. allowing the General Manager to speak to all the residents while they’re still in their suites.
ALWAYS UP-TO-DATE Super-easy changes mean information should be kept much more up-to-date than print mediums. USER MANAGEMENT Residents wishing to use InTouchLink or simply have their password changed can rely on staff being able to quickly adjust user settings.
EASY & QUICK Easy, quick efficient submission of all requests. This can be done in-suite, by family or via the front desk. EASY FOLLOW UP Simple monitoring of responses by resident and family.

Resident & Family Benefits

SIMPLE EMAIL & INTERNET

Gives seniors the ability to finally be able to use email and the internet via a super-easy interface.

INTER-GENERATIONAL

Enables seniors to easily stay in touch with family members and build the generational bond.

RESIDENT INDEPENDENCE

Gives users a sense of independence – they can finally check their own email, the weather, directions etc.

BRAIN FITNESS

Proven increased brain fitness by simply using InTouchLink.

ENTERTAINMENT

Provides entertainment and education

COMMUNITY INFORMATION

Residents are able to easily see photos, weather, New revenue stream through local/vendor advertising news, activities and menus.

CONNECTION WITH RESIDENCE

Residents are excited to see photos taken of them TV Channel to answer questions usually directed at staff. and their friends on the TV.

STAYING INFORMED

Residents tune in and stay informed on the added/edited quickly and shown instantly throughout Residence activities, menus and news bulletins.

INFORMATION

Before deciding to move in, residents can keep up to date with everything going on in the residence.

EVENTS

Prospective residents can easily be invited to various events.

PARTICIPATION

Provides the ability to partake in activities even if a resident can’t leave their room (e.g. due to an outbreak)

STAFF COMMUNICATION

Resident can watch and listen to staff communication from their suites (e.g. allowing the General Manager to speak to all the residents while they’re still in their suites.

ALWAYS UP-TO-DATE

Super-easy changes mean information should be kept much more up-to-date than print mediums.

USER MANAGEMENT

Residents wishing to use InTouchLink or simply have their password changed can rely on staff being able to quickly adjust user settings.

EASY & QUICK

Easy, quick efficient submission of all requests. This can be done in-suite, by family or via the front desk.

EASY FOLLOW UP

Simple monitoring of responses by resident and family.

Community Operator Benefits
SIMPLE EMAIL & INTERNET REVENUE Residence bills residents at retail rates, but pays wholesale prices. OCCUPANCY Happier, more connected residents stay independent and healthier longer. This results in less resident attrition to higher assistance facilities. RESIDENT AND FAMILY SATISFACTION In addition to being able to communicate with the resident, families are able to login (from anywhere) and see up-to-date residence activities, menus and more.
REVENUE New revenue stream through local/vendor advertising. SAVES STAFF TIME Frees up front desk time as residents just tune in to the TV Channel to answer questions usually directed at staff. REAL-TIME UPDATES Menus, activities, photos, instant messaging can be added/edited quickly and shown instantly throughout the building. MENU & CALENDAR DESIGN AND PRINTING Instant formatting and printing of activity calendars and menus mean TV information can also be distributed in print format. MARKET DIFFERENTIATOR Competitive differentiator for prospective residents as they walk in and see a progressive, modern residence. GREEN Provides a “greener” alternative, using less paper as all information is now broadcast digitally.
MARKET DIFFERENTIATOR Easy to use email, internet and computers, a dedicated TV Channel and the new LiveCam easily and clearly differentiate from the competition. KEEP PROSPECTS INFORMED Giving prospective residents and families a branded CD, allows them to be kept up-to-date with all menus, activities and other community events. PROSPECT TRACKING As soon as a prospect logs in, InTouchLink tracks activity and provides a regular report. MARKETING ROI QUANTIFIER Detailed reporting gives detailed feedback as to effectiveness of marketing dollars – in print media, at events, from tours or any other form of advertising.
INCLUSION Allows residents who may be unable to leave their suites to enjoy events and activities (e.g. due to infirmity, outbreak etc.) STAFF COMMUNICATION Staff can talk directly and regularly to residents. NEW ACTIVITIES The LiveCam can be used to introduce new activities (e.g. daily news broadcast). MARKET DIFFERENTIATOR LiveCam is not available anywhere else in the industry.
MULTI-LEVEL ACCESS Allows corporate, regional or local staff to make instant changes throughout the system as well as to monitor activities, menus and other events. SAVE STAFF TIME Allows activity or kitchen staff to instantly format and print daily or monthly calendars and menus to local specifications. Research has indicated that this alone saves 8-12 hours per month. SUPER-EASY CONTENT Recurring menus and events can be easily added. This drastically reduces regular staffing time requirements.
EASILY DIRECT REQUESTS Enables fast enquires to appropriate departments. EASY FOLLOW UP Logging of all communication and response times allows for easy oversight. SIMPLIFY INTER-DEPARTMENT COMMUNICATION Bringing all communication into one system reduces staff time, paperwork and streamlines workflow.

Community Operator Benefits

SIMPLE EMAIL & INTERNET REVENUE

Residence bills residents at retail rates, but pays wholesale prices.

OCCUPANCY

Happier, more connected residents stay independent and healthier longer. This results in less resident attrition to higher assistance facilities.

RESIDENT AND FAMILY SATISFACTION

In addition to being able to communicate with the resident, families are able to login (from anywhere) and see up-to-date residence activities, menus and more.

REVENUE

New revenue stream through local/vendor advertising.

SAVES STAFF TIME

Frees up front desk time as residents just tune in to the TV Channel to answer questions usually directed at staff.

REAL-TIME UPDATES

Menus, activities, photos, instant messaging can be added/edited quickly and shown instantly throughout the building.

MENU & CALENDAR DESIGN AND PRINTING

Instant formatting and printing of activity calendars and menus mean TV information can also be distributed in print format.

MARKET DIFFERENTIATOR

Competitive differentiator for prospective residents as they walk in and see a progressive, modern residence.

GREEN

Provides a “greener” alternative, using less paper as all information is now broadcast digitally.

MARKET DIFFERENTIATOR

Easy to use email, internet and computers, a dedicated TV Channel and the new LiveCam easily and clearly differentiate from the competition.

KEEP PROSPECTS INFORMED

Giving prospective residents and families a branded CD, allows them to be kept up-to-date with all menus, activities and other community events.

PROSPECT TRACKING

As soon as a prospect logs in, InTouchLink tracks activity and provides a regular report.

MARKETING ROI QUANTIFIER

Detailed reporting gives detailed feedback as to effectiveness of marketing dollars – in print media, at events, from tours or any other form of advertising.

INCLUSION

Allows residents who may be unable to leave their suites to enjoy events and activities (e.g. due to infirmity, outbreak etc.)

STAFF COMMUNICATION

Staff can talk directly and regularly to residents.

NEW ACTIVITIES

The LiveCam can be used to introduce new activities (e.g. daily news broadcast).

MARKET DIFFERENTIATOR

LiveCam is not available anywhere else in the industry.

MULTI-LEVEL ACCESS

Allows corporate, regional or local staff to make instant changes throughout the system as well as to monitor activities, menus and other events.

SAVE STAFF TIME

Allows activity or kitchen staff to instantly format and print daily or monthly calendars and menus to local specifications. Research has indicated that this alone saves 8-12 hours per month.

SUPER-EASY CONTENT

Recurring menus and events can be easily added. This drastically reduces regular staffing time requirements.

EASILY DIRECT REQUESTS

Enables fast enquires to appropriate departments.

EASY FOLLOW UP

Logging of all communication and response times allows for easy oversight.

SIMPLIFY INTER-DEPARTMENT COMMUNICATION

Bringing all communication into one system reduces staff time, paperwork and streamlines workflow.

Key Features

Web-based system can be used on a PC, Mac, Ipad or other computer and gives super-easy access to:

Email
Personalized Photo Album
Internet
Greeting cards
Calendar

Customizable options for each user.
Font size & Magnifier options.
Large print keyboard available.
Touch-screen compatible.
Mouse solutions for tremors or no experience.

Unlimited channels and on-site locations available.
Common locations (with different configurations and content available) include:

Lobby
Dining room (for menus)
Activity room (for list of daily activities)

Instant content updates automatically propagate throughout the system.
Large selection of channel configurations and content sources.
Automatic weather and news headline updating.
TV Channel is broadcast to each suite throughout the building.
All residents can access menus, activities, news etc. on their personal TVs

Digital HD cameras broadcast activities and live video to every TV in the building via InTouchLink TV.
Uses may include:

Allowing suite-confined residents to participate in activities.
Creating new activities e.g. regular news broadcast by residents.
Broadcasting addresses by local or corporate management directly to residents.
Feeding a front door camera to every suite, allowing residents to watch for guest arrivals.

Branded CDs can be handed out that allow prospective residents and their families to log in from anywhere in the world.
Prospects can see live information about:

Menus
Pictures
Activities
And so much more

Unlimited CDs can be handed out at events. Attendees and their families can then log in and receive a live and constantly updated view of the residence menus, events, photos etc.

Allows automatic quantification of success by reporting specific information about those who logged in and their interests.

InTouchLink provides a substantial market differentiator.

Corporate, regional or on-site staff have access to add/change/delete:

Users
Menus
Activities
Photos
Videos
Advertisements
All other residence content

All changes are instantly available throughout the system (including on the TV).
Allowances for recurring events and food items mean very minimal work is required to keep the system up-to-date.
Instant formatting and printing of daily or monthly menus or activity calendars.

Residents or front desk can submit requests, including:

Dining – room service, reservations etc.
Maintenance
Compliments or complaints

Request is logged and instantly sent to appropriate recipient/department via email and mobile device.
Response and all further communication is completed and logged through InTouchLink